These Terms and Conditions govern the use of this website and the purchase of jeans and other products offered through it. By accessing the website, placing an order, or purchasing products, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
1. Business Information
The website is operated by:
Company Name: Seliora
Address: 35 GLADSTONE PARK GARDENS, LONDON, NW2 6LA
Email: support@seliora.online
Telephone: +44 7850909805
Customers may contact us using the contact details above regarding orders, products, returns, complaints, or questions relating to these Terms and Conditions.
2. Scope of These Terms
These Terms and Conditions apply to customers who access or use this website or purchase products through it.
They apply to all purchases of jeans and any other products that may be offered through the website.
Nothing in these Terms and Conditions is intended to exclude, restrict, or reduce any rights that consumers have under applicable UK consumer law.
If any provision of these Terms and Conditions conflicts with a mandatory legal right available to a consumer, the applicable legal requirement will take priority.
3. Website Use
You may use this website only for lawful purposes.
You must not use the website in any way that:
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Violates applicable law or regulation.
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Attempts to gain unauthorised access to the website or its systems.
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Introduces viruses, malicious software, or harmful code.
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Interferes with the normal operation or security of the website.
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Uses automated systems to improperly access, copy, extract, or disrupt website content.
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Provides false, fraudulent, or misleading information when placing an order.
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Uses another person's payment information without proper authorisation.
We may restrict access to the website where reasonably necessary for security, maintenance, fraud prevention, or legal compliance.
4. Product Information
We take reasonable care to ensure that product descriptions, photographs, measurements, colours, materials, sizing information, prices, and other product information displayed on the website are accurate.
However, the appearance of colours may vary depending on the customer's screen, device, display settings, lighting, and other technical factors.
Product photographs are intended to provide a reasonable representation of the product but may not always reproduce exact colours or minor details.
For jeans, customers should carefully review any available waist, length, fit, cut, fabric, and sizing information before purchasing.
Measurements may vary slightly due to the nature of garment manufacturing and measurement methods.
Minor variations that do not materially affect the quality, function, or description of a product will not necessarily constitute a defect.
Nothing in this section affects your statutory rights where goods are faulty, materially different from their description, not of satisfactory quality, or otherwise fail to meet legal requirements.
5. Product Availability
All products are subject to availability.
Displaying a product on the website does not guarantee that the product, colour, size, or quantity will remain available when an order is processed.
If a product becomes unavailable after an order has been placed, we may contact you using the contact information provided with your order.
If we cannot supply a product that you have paid for, we will refund the amount paid for the unavailable product using the applicable payment method.
We are not required to substitute an unavailable product with a different product unless we separately agree to do so with you.
6. Prices
Product prices will be displayed on the website before an order is submitted.
The total amount payable will be shown during the checkout process before you confirm your order.
Where applicable, delivery charges or other charges associated with an order will be displayed before the order is completed.
We may change product prices from time to time. A price change will not normally affect an order that has already been accepted.
If an obvious pricing error occurs, we may contact you before processing the affected order.
Where a pricing error is clear and could reasonably have been recognised as an error, we may cancel the affected order and refund any amount already paid.
7. Placing an Order
When placing an order, you are responsible for providing complete and accurate information.
This may include your:
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Name.
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Delivery address.
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Billing information.
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Contact information.
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Selected product.
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Selected size.
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Selected colour.
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Quantity.
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Payment details required by the payment process.
You should review your order carefully before submitting it.
In particular, customers purchasing jeans should confirm that the correct size, fit, colour, and quantity have been selected.
Submission of an order represents an offer to purchase the products included in the order.
Receipt of an order does not necessarily mean that the order has been accepted.
8. Order Acceptance and Contract Formation
A legally binding contract for the sale of products is formed only when the order has been accepted.
We may decline or cancel an order before acceptance where reasonably necessary, including where:
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A product is unavailable.
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Payment cannot be authorised.
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Order information is incomplete or incorrect.
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We reasonably suspect fraud or unauthorised payment activity.
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There is an obvious pricing or product information error.
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Delivery cannot reasonably be completed to the address supplied.
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The order appears to violate these Terms and Conditions or applicable law.
If an order is cancelled after payment has been received, any amount that should be returned will be refunded using the applicable payment method.
9. Payment
Customers must pay the amount shown during checkout when placing an order, subject to the payment arrangements available on the website.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payment may be subject to authorisation, security checks, fraud prevention procedures, or verification by the relevant payment provider.
An order may be delayed or cancelled if payment cannot be successfully authorised or verified.
We are not responsible for additional charges independently imposed by a customer's bank, card issuer, payment provider, or financial institution where such charges are outside our control.
10. Delivery
Customers are responsible for providing an accurate and complete delivery address.
You should check your delivery information carefully before submitting an order.
Where delivery estimates are provided, they are estimates unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including transportation disruption, customs processing where applicable, severe weather, carrier delays, or other external events.
If we become aware of a significant delivery issue, we may contact you using the information provided with your order.
Our responsibilities regarding delayed or failed delivery remain subject to applicable UK consumer law.
Risk in the goods will pass in accordance with applicable law, including the rules relating to delivery of consumer goods.
11. Cancellation Rights for Online Purchases
Consumers purchasing goods online generally have statutory cancellation rights under UK distance-selling rules.
Subject to applicable exceptions, a consumer may normally notify us of a decision to cancel an eligible online purchase within 14 days after receiving the goods.
Where an eligible contract is cancelled, the customer will normally have a further 14 days from notifying us of the cancellation to return the goods.
To exercise a cancellation right, customers should clearly inform us of their decision using:
Email: support@seliora.online
Telephone: +44 7850909805
Customers should provide sufficient information for us to identify the relevant order.
Any statutory exclusions or limitations to cancellation rights will apply where permitted by law.
12. Returns and Condition of Returned Goods
Where a customer exercises a statutory cancellation right, returned products should be handled only to the extent reasonably necessary to establish their nature, characteristics, and functioning.
For jeans and other clothing, customers may inspect and try the item in a manner similar to what would reasonably be permitted in a physical retail store.
Customers should take reasonable care of products while they are in their possession.
If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, any deduction from a refund will only be made where permitted by applicable law.
This section does not limit the customer's separate rights where goods are faulty, damaged, not as described, or otherwise fail to comply with statutory requirements.
13. Faulty, Damaged, or Incorrect Products
Products supplied to consumers must comply with applicable UK consumer law.
Under the Consumer Rights Act 2015, goods supplied under a consumer contract must meet statutory standards, including being of satisfactory quality, fit for applicable purposes, and as described.
If you believe that jeans or another product you received are defective, damaged, incorrect, materially different from their description, or otherwise fail to satisfy your statutory rights, please contact us.
Please provide information reasonably necessary for us to identify and investigate the issue, such as your order information and a description of the problem.
Where applicable, customers may be entitled to remedies provided by UK consumer law.
Nothing in these Terms and Conditions excludes or limits rights relating to faulty or misdescribed goods.
14. Refunds
Where a refund is legally due, we will process the refund in accordance with applicable UK consumer law.
For a valid cancellation of an eligible distance contract, applicable rules govern the amount and timing of the refund.
Where goods are faulty or do not comply with statutory requirements, the customer's refund or other remedy will be determined in accordance with applicable consumer law.
Refunds will normally be made using the applicable payment method used for the original transaction unless another method is lawfully agreed.
The time required for a refunded amount to appear in a customer's account may also depend on the relevant payment provider or financial institution.
Nothing in this section limits any mandatory statutory refund rights.
15. Size and Fit
Customers are responsible for reviewing the sizing information made available for jeans before placing an order.
Different cuts of jeans may fit differently even where the labelled size is the same.
Factors such as waist shape, rise, leg cut, fabric composition, stretch, and intended fit may affect how a product fits.
Where product measurements are provided, they are intended to help customers choose an appropriate size.
A customer's preference regarding fit does not automatically mean that a product is defective.
However, where an online purchase is eligible for statutory cancellation rights, those rights are unaffected by this section.
Similarly, this section does not limit rights where a product does not correspond with the size or description provided when the order was placed.
16. Intellectual Property
Unless otherwise stated, content made available through the website, including text, graphics, layouts, product descriptions, photographs, visual elements, and website materials, may be protected by intellectual property laws.
Customers may access website content for personal and lawful use.
Website content must not be copied, reproduced, distributed, commercially exploited, republished, or used in a manner that infringes applicable intellectual property rights unless permission has been obtained or the use is otherwise permitted by law.
Nothing in these Terms and Conditions transfers ownership of intellectual property rights to website users.
17. Liability
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
In particular, these Terms and Conditions are not intended to exclude legal responsibility for matters that cannot lawfully be excluded, including responsibility relating to faulty goods, goods that are not as described, or other mandatory consumer rights. UK guidance confirms that unfair terms seeking to remove mandatory consumer protections may not be enforceable.
We are responsible for losses that are a foreseeable consequence of our breach of contract or failure to use reasonable care where liability applies under law.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where applicable law provides otherwise.
If you purchase products as a consumer, nothing in these Terms and Conditions is intended to remove legal protections available to you.
18. Events Outside Our Reasonable Control
We will not be responsible for delay or failure to perform obligations where the delay or failure is caused by circumstances outside our reasonable control, to the extent permitted by law.
Such circumstances may include significant transportation disruption, severe weather, natural disasters, widespread telecommunications failures, governmental action, industrial disputes, or other events that could not reasonably have been prevented.
Where such an event affects an order, we will take reasonable steps to minimise its effects where practicable.
Any statutory rights available to consumers in relation to delayed or undelivered goods remain unaffected.
19. Changes to These Terms
We may update these Terms and Conditions where reasonably necessary, including to reflect changes to:
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Applicable law.
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Regulatory requirements.
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Website functionality.
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Ordering procedures.
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Product or delivery processes.
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Security requirements.
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Business operations.
Changes will apply from the time the updated Terms and Conditions are made available, unless applicable law requires otherwise.
Changes will not retrospectively remove statutory rights or contractual rights that have already arisen in relation to an accepted order.
Consumers should review the Terms and Conditions applicable when they place an order.
20. Governing Law, Complaints, and Contact
These Terms and Conditions are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protections regarding jurisdiction and applicable law.
Nothing in these Terms and Conditions is intended to prevent a consumer from relying on mandatory legal rights or bringing proceedings before a court that has jurisdiction under applicable law.
If you have a complaint concerning an order, product, payment, delivery, return, refund, or these Terms and Conditions, please contact us and provide sufficient information for us to investigate the matter.
Contact details:
Seliora
35 GLADSTONE PARK GARDENS
LONDON
NW2 6LA
Email: support@seliora.online
Telephone: +44 7850909805
We will handle complaints in a reasonable manner and seek to resolve issues in accordance with applicable contractual obligations and UK consumer law.