We are committed to providing clear, reliable, and professional customer support for customers purchasing jeans through our website. If you have questions about an order, product, delivery, return, refund, payment, or any other matter relating to your purchase or use of our website, you may contact us using the details below.
1. Company Information
Company Name: Seliora
Address: 35 GLADSTONE PARK GARDENS, LONDON, NW2 6LA
Email: support@seliora.online
Telephone: +44 7850909805
2. General Customer Enquiries
Customers may contact us for general questions about our jeans, product information, website services, ordering process, delivery, payment, returns, refunds, or other customer service matters.
To help us respond efficiently, please provide a clear description of your enquiry and any relevant information relating to your request.
3. Order Enquiries
If your enquiry relates to an existing order, please include sufficient order information in your message so that we can identify the relevant purchase and investigate your request.
Order-related enquiries may include questions concerning order confirmation, order status, product details, delivery information, incorrect items, missing items, damaged products, cancellations, returns, or refunds.
4. Product Enquiries
You may contact us before placing an order if you require further information about a pair of jeans displayed on our website.
Product enquiries may relate to matters such as available styles, colours, sizes, product characteristics, care information, or other information shown on the relevant product page.
We recommend reviewing the product description and other information provided on the website before contacting us.
5. Sizing Enquiries
Because the correct fit may vary depending on the style and design of jeans, customers should carefully review any sizing information made available on the relevant product page before purchasing.
If you have a question about the sizing information displayed on our website, you may contact us for assistance.
Any sizing guidance provided by customer service is intended to assist with your purchasing decision and does not guarantee that a particular size will fit every individual.
6. Delivery Enquiries
You may contact us if you have questions concerning the delivery of your order.
When contacting us about a delivery issue, please provide relevant order information and a clear explanation of the issue so that we can review the matter.
Delivery enquiries may include delayed deliveries, delivery status questions, missing parcels, incorrect delivery information, or other delivery-related concerns.
7. Incorrect, Missing, or Damaged Items
If you believe you have received an incorrect item, a damaged item, or an incomplete order, please contact us as soon as reasonably possible after discovering the issue.
Please provide relevant order details and a clear description of the problem.
Where appropriate, we may request photographs or other reasonable information necessary to assess the condition of the product or verify the issue.
8. Returns and Refund Enquiries
For questions concerning returns or refunds, please contact us using the email address provided on this page.
When contacting us about a return or refund, please provide sufficient information for us to identify the relevant order and understand the reason for your request.
Any return or refund request will be considered in accordance with the applicable terms, policies, and consumer rights.
9. Order Cancellation Enquiries
If you wish to request cancellation of an order, please contact us as soon as possible.
Whether an order can be cancelled may depend on the status of the order at the time your request is received.
If an order has already progressed too far through processing or dispatch, cancellation may no longer be possible and any available return procedure may instead apply.
10. Payment Enquiries
If you have a question concerning a payment associated with an order, please contact us and provide relevant information about the order and the issue you have experienced.
For security reasons, you should never send complete payment card numbers, security codes, passwords, or other highly sensitive payment credentials by email or telephone.
11. Changes to Customer or Order Information
If you believe that information associated with an order is incorrect, please contact us as soon as possible.
We will make reasonable efforts to assist where changes remain operationally possible.
We cannot guarantee that information can be changed after an order has entered processing, preparation, or delivery.
12. Website and Technical Enquiries
If you experience a technical problem while using our website, you may contact us and describe the issue.
Where possible, please provide useful information such as the page affected, the action you were attempting to complete, and a description of any error or unexpected behaviour.
Please do not provide passwords or sensitive financial credentials when reporting technical issues.
13. Privacy and Personal Data Enquiries
You may contact us if you have questions about how personal information is handled in connection with our website or your orders.
Where applicable, you may also contact us regarding rights available to you under UK data protection law.
We may need to request information reasonably necessary to verify your identity before responding to certain requests involving personal data.
14. Complaints
If you are dissatisfied with a product, order, delivery, or service you have received, you may contact us to make a complaint.
Please explain the issue clearly and provide relevant information that will allow us to investigate the matter.
We will review complaints using the information available to us and will seek to provide an appropriate response.
15. Information to Include When Contacting Us
To help us understand and handle your enquiry efficiently, please provide information relevant to your request.
Depending on the nature of the enquiry, this may include:
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Your name
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Relevant order information
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The product concerned
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A description of the issue
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Relevant photographs where necessary
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Any previous correspondence concerning the same matter
Please provide only information that is reasonably necessary for us to deal with your request.
16. Email Communication
Customer service enquiries may be sent to:
Please ensure that the email address you provide is accurate so that we can reply to you.
When contacting us by email, using a clear subject line and including relevant order information can help us identify and process your enquiry more efficiently.
17. Telephone Contact
Customers may contact us by telephone at:
+44 7850909805
Telephone enquiries should relate to our website, products, orders, customer service, or other matters connected with purchases from us.
For matters requiring documents, photographs, detailed order information, or a written record, we may request that relevant information also be provided by email.
18. Postal Correspondence
Written correspondence may be sent to:
Seliora
35 GLADSTONE PARK GARDENS
LONDON
NW2 6LA
United Kingdom
When sending correspondence concerning an existing order, please include sufficient information for us to identify the relevant order and understand your request.
Do not send products to this address solely on the basis of the information on this Contact Us page unless the applicable return instructions confirm that you should do so.
19. Customer Communication and Security
For your protection, please do not send passwords, complete bank card details, payment security codes, or other unnecessary sensitive financial information through ordinary customer service communications.
We may ask reasonable questions to confirm that an enquiry relates to the correct customer or order before discussing certain account, payment, order, or personal information.
We reserve the right to disregard communications that contain abusive, fraudulent, unlawful, threatening, or clearly irrelevant content.
20. How to Contact Us
For customer service, product enquiries, order enquiries, delivery questions, returns, refunds, complaints, or other matters relating to purchases made through our website, please contact us using the following details:
Company Name: Seliora
Address: 35 GLADSTONE PARK GARDENS, LONDON, NW2 6LA
Email: support@seliora.online
Telephone: +44 7850909805