This Payment Policy explains the terms and procedures that apply to payments made when purchasing jeans and other products offered through this website. By placing an order, you agree to the payment conditions described below.
1. Payment Information
All orders must be paid using one of the payment methods made available during the checkout process. The payment options displayed at checkout may vary depending on your location, device, order value, or the payment services currently available on the website.
Customers are responsible for ensuring that all payment information submitted during checkout is complete, accurate, and valid.
2. Payment Authorisation
By submitting an order and providing payment details, you confirm that you are authorised to use the selected payment method and authorise the applicable payment provider to process the amount associated with your purchase.
An order may not be processed or completed if payment authorisation is declined, cancelled, reversed, or otherwise unsuccessful.
3. When Payment Is Charged
Payment may be authorised or charged when you submit your order, depending on the payment method used and the payment provider's processing procedure.
Where an initial payment authorisation is used, the final payment may be captured once the order has been accepted or prepared for processing.
4. Order Acceptance
Successful payment does not necessarily mean that an order has been finally accepted.
An order may still be reviewed before acceptance. If an order cannot be accepted after payment has been successfully processed, any applicable refund will be returned using the original payment method where reasonably possible.
5. Prices
Product prices are displayed on the relevant product pages and during checkout.
You are responsible for reviewing the product price, quantity, selected size, selected variation, delivery details, and total order amount before completing payment.
The final amount payable will be displayed during checkout before the order is submitted.
6. Currency
Orders will be processed in the currency displayed during checkout.
If your bank, card issuer, or payment provider operates your account in another currency, it may apply its own currency conversion rate or additional conversion charges. Such charges are determined by the relevant financial institution or payment provider and are outside our control.
7. Payment Security
We take reasonable measures to support secure payment processing.
Payment transactions may be processed through third-party payment providers using their own security systems and payment infrastructure.
Customers should never send sensitive payment information, including complete card details or security codes, to our customer service email unless specifically requested through a secure and authorised payment process.
8. Payment Verification
For fraud prevention, account security, and transaction protection, certain orders may be subject to additional payment verification.
We may request reasonable information needed to verify the identity of the purchaser, the legitimacy of the transaction, or the accuracy of the billing information.
An order may be delayed or cancelled if required verification cannot be completed.
9. Declined Payments
A payment may be declined for reasons including insufficient funds, incorrect payment details, card restrictions, expired payment information, security controls, or decisions made by the relevant payment provider.
If payment is declined, customers should review the submitted payment information or contact their bank or payment provider where appropriate.
We are not responsible for decisions made independently by a customer's bank, card issuer, or payment provider.
10. Failed or Interrupted Payments
If the checkout process is interrupted or a payment appears to have failed, customers should avoid repeatedly submitting payment until they have confirmed whether the original transaction was completed.
Where there is uncertainty about the payment status of an order, customers may contact us using the details provided at the end of this policy.
11. Duplicate Payments
If you believe that you have been charged more than once for the same order, please contact us with the relevant order information.
We will review the available payment and order records and, where a duplicate payment is confirmed, take appropriate steps to resolve the matter.
12. Billing Information
Customers must provide accurate billing information where requested during checkout.
Incorrect or inconsistent billing information may result in payment failure, additional verification, processing delays, or cancellation of an order.
It is the customer's responsibility to ensure that the billing details correspond to the requirements of the payment method being used.
13. Unauthorised Transactions
Customers should contact their bank or payment provider immediately if they believe their payment method has been used without permission.
If an unauthorised transaction relates to an order placed through our website, customers may also contact us so that we can review the relevant order information and assist where reasonably possible.
14. Payment Disputes and Chargebacks
If you believe there is a problem with a payment or order, we encourage you to contact us before starting a chargeback or formal payment dispute.
We will review the matter based on the available order, payment, delivery, and communication records.
Submitting a chargeback does not automatically determine whether a refund is due. Any dispute may be assessed in accordance with the applicable payment provider's procedures and relevant consumer rights.
15. Refunds
Where a refund is approved under the applicable return or refund terms, the refund will normally be issued to the original payment method used for the order.
The time required for a refund to appear in your account may vary depending on the payment provider, bank, or card issuer.
Once a refund has been properly submitted for processing, delays caused by a financial institution or payment provider may be outside our direct control.
16. Cancelled Orders
If an order is cancelled before fulfilment and payment has already been collected, any applicable refund will be processed according to the circumstances of the cancellation.
Where only a payment authorisation has been placed and no final charge has been captured, the authorisation may be released instead of a separate refund being issued.
The time required for released funds to become available again may depend on your bank or payment provider.
17. Pricing or Payment Errors
We take reasonable care to ensure that prices and payment information displayed on the website are accurate.
If an obvious pricing, calculation, or technical error affects an order, we may contact the customer to explain the issue and determine the appropriate next step before fulfilment.
Where an order cannot be completed because of an error and payment has already been collected, an appropriate refund may be issued.
18. Fraud Prevention
We reserve the right to refuse, suspend, or cancel an order where there are reasonable grounds to suspect fraud, unauthorised payment activity, payment manipulation, misuse of the checkout system, or other unlawful activity.
Where appropriate, transactions may be reviewed before an order is processed.
These measures are intended to protect both customers and the website from fraudulent or unauthorised transactions.
19. Customer Responsibilities
Customers are responsible for:
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Providing complete and accurate payment and billing information.
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Using a payment method they are authorised to use.
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Reviewing the total amount payable before confirming the purchase.
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Ensuring sufficient funds or credit are available.
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Keeping payment credentials secure.
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Contacting us promptly if they identify a payment problem.
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Cooperating with reasonable verification requests where necessary.
20. Contact Information
If you have any questions about a payment, payment verification, duplicate charge, refund, failed transaction, or payment-related order issue, please contact us using the following details:
Company: Seliora
Address: 35 GLADSTONE PARK GARDENS, LONDON, NW2 6LA
Email: support@seliora.online
Telephone: +44 7850909805