This Return and Refund Policy explains the conditions under which customers may return jeans purchased from our website and request a refund. Please read this policy carefully before placing an order.
Company: Seliora
Address: 35 GLADSTONE PARK GARDENS, LONDON, NW2 6LA
Email: support@seliora.online
Telephone: +44 7850909805
1. Right to Cancel
If you are purchasing as a consumer in the United Kingdom, you may have the legal right to cancel your online purchase within 14 days from the day on which you, or a person nominated by you, receives the goods.
You do not need to provide a reason for exercising your statutory cancellation right.
To exercise your right to cancel, you must contact us within the applicable cancellation period and clearly state that you wish to cancel the order.
2. Return Period
After notifying us that you wish to cancel your order, the goods should be returned to us within 14 days of the date on which you informed us of your decision to cancel.
Returns sent outside the applicable return period may not be accepted unless required by applicable law.
Please contact us before returning any product so that we can provide the appropriate return instructions.
3. Return Eligibility
To help us process your return efficiently, returned jeans should, where reasonably possible:
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Be in their original condition.
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Be unworn other than for reasonable inspection or fitting.
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Be unwashed.
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Be free from stains, marks, odours, pet hair or other signs of use.
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Not have been altered, repaired or modified.
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Include any original labels, tags and packaging that were supplied with the product.
Your statutory rights are not automatically lost simply because packaging has been opened or because you have reasonably handled the product to inspect its nature, characteristics or fit.
However, we may be entitled to reduce a refund where the value of the goods has been diminished as a result of handling beyond what would reasonably be necessary to inspect them.
4. Trying on Jeans
Customers may reasonably try on jeans in the same way that they would normally be permitted to do in a physical retail store.
When trying on jeans, please take reasonable care of the product and avoid activities that could cause staining, stretching, damage, odours or other deterioration.
Jeans that have been worn for an extended period, washed, altered or used beyond reasonable fitting and inspection may be considered diminished in value.
5. Incorrect Size or Change of Mind
If you ordered the wrong size, the jeans do not fit as expected, or you simply change your mind, you may request a return provided that the return falls within the applicable return period and complies with this policy.
Where the product is not faulty and the return is based on preference, sizing or change of mind, return delivery costs may be the customer's responsibility unless otherwise agreed by us or required by law.
Customers are responsible for reviewing the product information and selecting the appropriate size before placing an order.
6. Faulty or Defective Products
If the jeans you receive are faulty, defective, damaged, not as described or otherwise fail to meet your statutory rights, please contact us as soon as reasonably possible.
Please provide sufficient information to help us understand the problem, including your order details and a clear description of the defect.
We may request photographs of the product where appropriate to help us assess the issue before a return is arranged.
Nothing in this policy limits or excludes your rights in relation to faulty goods under applicable UK consumer protection law.
7. Incorrect Items Received
If you receive an item that is different from the product ordered, please contact us promptly.
Please provide your order details and information identifying the item received.
Once the issue has been confirmed, we will provide appropriate instructions for returning the incorrect item and resolving the order.
Where the incorrect product was supplied due to our error, you will not be required to bear reasonable return costs where applicable.
8. Damaged Items
Please inspect your order after delivery.
If the package or jeans appear to have been damaged during transportation, contact us as soon as reasonably possible and provide details of the damage.
Photographs of the packaging and the damaged product may be requested so that we can investigate the issue.
Do not intentionally dispose of a damaged product before contacting us if the product may be required for assessment.
9. How to Request a Return
To request a return, contact us using the email address or telephone number stated in this policy.
Your return request should include enough information for us to identify the order, such as:
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Your name.
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Your order details.
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The product you wish to return.
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The reason for the return where applicable.
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Details of any fault, damage or incorrect item where relevant.
We will provide the necessary return instructions after reviewing your request.
10. Returning Products
Products should be returned according to the return instructions provided by us.
Please package returned jeans securely to reduce the risk of loss or damage during transportation.
Unless otherwise agreed or required by law, you are responsible for ensuring that the return is properly addressed and dispatched.
We recommend retaining evidence that the return has been sent until the return and refund process has been completed.
11. Return Shipping Costs
Where you are exercising a statutory cancellation right because you changed your mind, you may be responsible for the direct cost of returning the goods, unless we have agreed otherwise.
Where goods are faulty, damaged, incorrect or otherwise not supplied in accordance with your legal rights, reasonable return costs may be covered by us where required under applicable law.
Any return method should be reasonable and appropriate for the type and value of the product.
12. Responsibility for Returned Goods
You should take reasonable care of the goods while they are in your possession and while preparing them for return.
You may be responsible for loss or damage resulting from inadequate packaging, incorrect addressing or another issue within your control.
Responsibility for the returned goods will be assessed in accordance with applicable law and the circumstances of the return.
13. Inspection of Returned Products
All returned products may be inspected after receipt.
We may check the condition of the jeans, including whether they have been worn, washed, altered, stained, damaged or otherwise handled beyond what is reasonably necessary to inspect them.
Inspection allows us to confirm whether the returned product qualifies for a full refund or whether any lawful deduction may apply.
14. Refund Amount
Where a return is accepted, the refund will normally include the amount paid for the eligible returned product.
Where required by UK consumer law following a valid cancellation of the entire order, the refund may also include the standard delivery charge originally paid for sending the goods to you.
If you selected a more expensive delivery option than our standard delivery method, we are not required to refund the additional amount attributable to the more expensive delivery option unless required by law.
A lawful deduction may be made where the value of the returned goods has been reduced because of handling beyond what was necessary to establish the nature, characteristics and functioning of the product.
15. Refund Processing
Eligible refunds will be processed after the return has been received or after you provide appropriate evidence that the goods have been returned, depending on the circumstances and applicable legal requirements.
Refunds will normally be made using the same payment method used for the original transaction, unless another method is expressly agreed.
We will not intentionally charge an additional fee solely for processing an eligible refund.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer or payment provider.
16. Partial Returns
If an order contains multiple products, you may return only the eligible product or products that you no longer wish to keep.
Where only part of an order is returned, the refund will normally apply only to the eligible returned items.
The treatment of original delivery charges for a partial return may depend on the circumstances of the order and applicable consumer law.
17. Exchanges
If you wish to obtain a different size, style or product, please contact us to determine the available options.
An exchange may depend on product availability and the condition of the returned item.
Where a direct exchange is not available, you may be required to return the original item for a refund and place a new order for the replacement product.
Any price difference applicable to a new order will be reflected in that new purchase.
18. Returns That May Be Refused or Reduced
Subject to your statutory rights, we may refuse a voluntary return or make a lawful deduction where appropriate if:
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The return is made outside the applicable return period.
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The product has been extensively worn or used.
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The jeans have been washed.
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The product has been altered, repaired or modified after delivery.
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The product has been deliberately damaged.
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The product returned is not the product originally supplied.
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The value of the product has been diminished by excessive handling.
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The return does not otherwise satisfy the applicable conditions of this policy.
These conditions do not remove any legal remedies available to consumers in relation to faulty, defective, damaged, misdescribed or otherwise non-conforming goods.
19. Statutory Consumer Rights
This policy is intended to operate alongside applicable consumer protection laws in the United Kingdom.
Nothing in this policy is intended to exclude, restrict or reduce any statutory rights that cannot legally be excluded or restricted.
Depending on the circumstances, consumers may have legal remedies where goods are faulty, not of satisfactory quality, not fit for their intended purpose or not as described.
Where this policy conflicts with a mandatory consumer right, the applicable statutory right will take priority.
20. Contact Information
If you have questions about a return, refund, faulty product, incorrect product, damaged delivery or your cancellation rights, please contact us using the following details:
Company: Seliora
Address: 35 GLADSTONE PARK GARDENS, LONDON, NW2 6LA
Email: support@seliora.online
Telephone: +44 7850909805
Please provide sufficient order information when contacting us so that we can identify your purchase and respond to your request efficiently.