This Shipping Policy explains how orders for jeans are processed, prepared, shipped, delivered, and handled in relation to delivery issues. It applies to purchases made through this website.
Company Information
Company Name: Seliora
Address: 35 GLADSTONE PARK GARDENS, LONDON, NW2 6LA
Email: support@seliora.online
Telephone: +44 7850909805
1. Order Processing
All orders are subject to successful payment confirmation and acceptance. Once an order has been received, the order details are reviewed before the items are prepared for dispatch.
Orders may be subject to additional checks where necessary to verify payment information, delivery details, product availability, or other information required to process the order correctly.
2. Order Confirmation
After an order is successfully placed, customers may receive an order confirmation containing information relating to the products purchased and the delivery information supplied during checkout.
Customers are responsible for reviewing their order details and contacting us as soon as possible if they notice incorrect or incomplete information.
3. Shipping Address
Customers must provide a complete and accurate shipping address when placing an order.
The shipping address should include all information reasonably necessary for successful delivery, including the recipient's name, street address, building or apartment information where applicable, city, postal code, and country.
We are not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information supplied by the customer.
4. Address Changes
If a customer needs to change the delivery address after placing an order, they should contact us at support@seliora.online as soon as possible.
We will make reasonable efforts to update the shipping information where possible. However, once an order has been processed or dispatched, it may no longer be possible to change the delivery address.
5. Product Availability
All orders are subject to product availability.
If an ordered pair of jeans becomes unavailable before dispatch, we may contact the customer regarding the affected order and provide appropriate information about the available options.
6. Order Preparation
Before dispatch, products may be checked, prepared, and packaged to help ensure that the correct items are sent and that they are reasonably protected during transportation.
Customers should understand that processing and shipping are separate stages. An order being confirmed does not necessarily mean that it has already been dispatched.
7. Shipping Charges
Any applicable shipping charges will be presented during the ordering or checkout process before the customer completes the purchase.
The customer should review the total order amount before submitting payment.
Any additional delivery costs caused by incorrect information supplied by the customer may be the customer's responsibility where applicable.
8. Dispatch Notification
Where available, customers may receive a notification after an order has been dispatched.
A dispatch notification indicates that the order has entered the delivery process. It does not guarantee delivery on a particular date unless this has been specifically confirmed.
9. Delivery Estimates
Any delivery estimate shown during checkout, in an order communication, or elsewhere on the website is provided as an estimate rather than an absolute guarantee unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including transportation disruptions, severe weather, public holidays, customs procedures, local delivery conditions, operational delays, or other events affecting the delivery network.
10. Delivery Delays
Although reasonable efforts are made to support timely delivery, delays may occasionally occur.
If a customer's order has not arrived within the expected delivery period communicated for that order, the customer may contact us at support@seliora.online or +44 7850909805.
Customers should provide sufficient order information so that the delivery issue can be reviewed.
11. Multiple-Item Orders
Where an order contains more than one item, the products may be processed together or separately depending on operational circumstances.
If items are sent separately, they may arrive at different times. Separate deliveries relating to the same order do not necessarily mean that an item is missing.
12. Failed Delivery Attempts
Customers are responsible for ensuring that delivery can reasonably be completed at the shipping address provided.
If a delivery attempt is unsuccessful because nobody is available to receive the parcel, the delivery service may provide instructions regarding another delivery attempt, collection, or another available delivery arrangement.
Failure to follow available delivery instructions may result in the parcel being returned.
13. Returned-to-Sender Parcels
A parcel may be returned to the sender where delivery cannot be completed because of circumstances such as an incorrect address, incomplete address, refusal of delivery, failure to collect the parcel, or repeated unsuccessful delivery attempts.
If an order is returned, the customer should contact us so that the circumstances can be reviewed and the available next steps can be determined.
Additional delivery charges may apply where reshipment is required because of incorrect or incomplete information supplied by the customer.
14. Damaged Parcels
Customers are encouraged to inspect the external condition of the parcel when it is received.
If the parcel or product appears to have been damaged during transportation, the customer should contact us as soon as reasonably possible and provide their order details together with clear information about the problem.
Photographs of the parcel, packaging, shipping label, and affected product may be requested where reasonably necessary to investigate the issue.
15. Missing Items
If a customer receives a parcel but believes that one or more ordered items are missing, they should contact us at support@seliora.online.
Customers should retain the original packaging and provide the relevant order information so that the matter can be investigated.
We may request photographs or other reasonable information to verify the contents and condition of the delivered parcel.
16. Incorrect Items
If a customer receives jeans that do not match the product ordered, including an incorrect style, size, or other relevant product selection, the customer should contact us and provide the order details together with information identifying the item received.
Customers should avoid using, washing, altering, or damaging an incorrectly supplied product while the matter is being reviewed.
17. Delivery Confirmation
Where delivery information indicates that an order has been delivered but the customer cannot locate the parcel, the customer should first check the delivery location, household members, reception areas, safe places, and any delivery information provided.
If the parcel still cannot be located, the customer should contact us with the relevant order details so that the matter can be reviewed.
18. Customer Responsibility After Delivery
Once an order has been successfully delivered to the address supplied by the customer, the customer is responsible for taking reasonable care of the parcel and products.
Customers should open parcels carefully and retain relevant packaging until they have confirmed that the correct products have been received in satisfactory condition.
19. Events Outside Reasonable Control
Shipping or delivery may be affected by circumstances that cannot reasonably be controlled, including severe weather, transportation interruptions, public emergencies, labour disruptions, customs delays, government actions, infrastructure failures, or other unexpected events.
Where such circumstances affect an order, reasonable efforts will be made to manage the situation and provide relevant information where appropriate.
20. Shipping Enquiries
For questions about an order, dispatch, delivery, damaged parcels, missing items, incorrect items, or other shipping-related matters, customers may contact:
Seliora
35 GLADSTONE PARK GARDENS
LONDON
NW2 6LA
Email: support@seliora.online
Telephone: +44 7850909805
When contacting us about an existing order, customers should provide sufficient order information to help us identify the purchase and respond to the enquiry efficiently.